Refund policy

Returns, Refunds and Exchange Policy
We want you to be satisfied with your purchase from Clean Earth Project. This policy is written for customers in the Philippines and follows fair consumer practice under Philippine consumer protection standards. We have a 14-day return policy, which means you have 30 days after receiving your item to request a return. 

Return window
We have a 7-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@cleanearth.ph. Please note that returns will need to be sent to the following address at 670 Tomas Mapua St., Binondo, Manila, 1000 Metro Manila, Philippines.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@cleanearth.ph

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@cleanearthproj.com.

You may request a return within seven (7) days from the date you receive your order, as long as the item is eligible under the conditions below.

 

How to request a return
To start a return request, email us at support@cleanearthproj.com with your order number, the reason for return, and clear photos if the item is damaged, defective, or incorrect. Returns must be approved before you send anything back. Items returned without prior approval may not be accepted.

If your return is approved, we will send instructions on how and where to ship the item. Return shipping arrangements may vary depending on the reason for return. Please send returns to 670 Tomas Mapua St., Binondo, Manila, 1000 Metro Manila, Philippines.

Eligibility
To be eligible for return, the item must be in the same condition you received it, unused, unopened, and in its original packaging. You must provide proof of purchase, such as your order confirmation or receipt.

 

Damaged, defective, or incorrect items
Please inspect your order upon delivery. If you receive an item that is defective, damaged, leaking, or incorrect, contact us within fourteen (14) days of receiving your order so we can evaluate the issue and make it right. We may request photos, batch details, and packaging images to help us assess the concern.

If confirmed, we will offer a replacement, store credit, or refund depending on stock availability and the situation. If the error is ours or the item arrived defective or damaged, we will cover reasonable return shipping costs or arrange a replacement without requiring a return, when appropriate.

 

Non-returnable items
For hygiene and safety reasons, we do not accept returns for opened or used cleaning products, except when the item is confirmed to be defective or incorrectly fulfilled. We also do not accept returns for free gifts, gift cards, and final sale or clearance items unless they arrived defective or incorrect.

Exchanges
We do not process direct exchanges. If you want a different item, the fastest option is to request a return (if eligible). Once approved, you may place a new order for the item you want.

 

Refunds
Once we receive and inspect your approved return, we will notify you if your refund is approved. If approved, refunds will be processed to the original payment method used during checkout. Processing typically takes up to seven (7) business days after approval, but posting time may vary depending on your bank or payment provider.

If more than fourteen (14) business days have passed since we approved your refund and you have not received it, please email us at support@cleanearthproj.com.

 

Refusal of returns
Clean Earth Project reserves the right to refuse returns that do not meet the conditions in this policy, including items that are used, opened, incomplete, or returned without approval.

 

Scope
This policy applies to orders delivered within the Philippines. If your order is shipped outside the Philippines, return rights and timelines may differ depending on destination rules and courier constraints.

If you want, I can also rewrite this into a shorter “policy card” version for mobile checkout, plus a FAQ version for your product pages.